Privacy Policy

PRIVACY POLICY

1. Introduction

This Privacy Policy outlines how Smart Path Property Pty Ltd (ABN: 36 674 194 177) ("we", "us", "our") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, engaging with our services, or providing us with your personal information, you consent to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect and hold the following types of personal information:

2.1 Identity Information

- Full name

- Date of birth

- Identification details (where required)

2.2 Contact Information

- Email address

- Phone number

- Residential or postal address

2.3 Financial & Property Information

- Budget and borrowing capacity

- Financial position

- Property preferences and investment objectives

- Loan pre-approval status

- Ownership structures (e.g. personal, company, trust, SMSF)

2.4 Technical & Usage Data

- IP address

- Device type and browser information

- Website interaction data

- Cookies and tracking data

2.5 Marketing & Communication Data

- Enquiry forms

- Email correspondence

- Social media interactions

- Ad engagement data

3. How We Collect Information

We collect personal information through:

- Website forms and landing pages

- Phone calls, emails, and SMS communications

- Social media platforms

- Third-party platforms (e.g. CRM systems, advertising platforms)

- Cookies and tracking technologies

- Referrals from partners (e.g. brokers, agents, accountants)

We may also collect information from publicly available sources where relevant.

4. Purpose of Collection

We collect, hold, and use your personal information for purposes including:

- Providing buyers agency services

- Assessing your property needs and strategy

- Communicating with you regarding enquiries or services

- Facilitating property transactions

- Conducting due diligence and compliance checks

- Improving our services and website performance

- Marketing and advertising (including retargeting campaigns)

- Meeting legal and regulatory obligations

5. Cookies, Tracking & Advertising

We use cookies and similar technologies to:

- Analyse website traffic and performance

- Track user behaviour for marketing optimisation

- Deliver targeted advertising across platforms

This may include tools such as:

- Google Analytics

- Meta (Facebook/Instagram) Pixel

- Google Ads tracking

These tools may collect anonymised or identifiable data and may link it with your user profile.

You can control or disable cookies via your browser settings.

6. Disclosure of Personal Information

We may disclose your personal information to:

- Mortgage brokers and lenders

- Real estate agents and vendors

- Solicitors and conveyancers

- Building and pest inspectors

- Accountants and financial professionals

- Marketing and advertising platforms

- IT service providers and CRM systems

- Regulatory authorities where required by law

We only share information necessary to deliver our services or comply with legal obligations.

7. Overseas Disclosure

Some of our third-party service providers (e.g. cloud storage, CRM, advertising platforms) may store or process data overseas.

By using our services, you consent to your information being transferred outside Australia where necessary.

We take reasonable steps to ensure these providers comply with privacy standards.

8. Data Security

We take reasonable steps to protect your personal information from:

- Misuse

- Interference

- Loss

- Unauthorised access

- Modification or disclosure

This includes:

- Secure servers and encrypted systems

- Access controls and authentication

- Staff confidentiality obligations

However, no system is completely secure and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

- Fulfil the purposes outlined in this policy

- Comply with legal and regulatory requirements

- Resolve disputes

When no longer required, information will be securely destroyed or de-identified.

10. Access & Correction

You may request access to or correction of your personal information by contacting us.

We will respond within a reasonable timeframe and may require identity verification.

11. Marketing Communications

We may send you marketing communications where:

- You have consented; or

- It is otherwise permitted under applicable law

You may opt out at any time by:

- Clicking "unsubscribe" in emails

- Contacting us directly

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

13. Complaints

If you believe we have breached your privacy rights, you may contact us.

We will investigate and respond within a reasonable timeframe.

If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

15. Contact Us

Smart Path Property Pty Ltd  

Email:admin@smartpathproperty.com.au 

Phone: +61418586976

16. Disclaimer

This Privacy Policy is provided as general information and does not constitute legal advice. You should obtain independent legal advice to ensure compliance with your specific circumstances and regulatory requirements.